−32%
MTTR
Dispatch
Optimized scheduling that adapts in real time
Skill, location, parts, and SLA-aware dispatch with the Resource Scheduling Optimizer — re-balancing the board automatically as the day changes.
How we deploy it
Field service that works — even where Wi-Fi doesn't.
Dynamics 365 Field Service for dispatch, assets, and IoT — paired with Resco for true offline mobile workflows your technicians will actually use.
Plan your rollout
Powered by
−32%
Reduction in mean time to repair
+22%
Increase in first-time-fix rate
100%
Offline coverage with Resco mobile
Dynamics 365 Field Service
One platform for the entire service lifecycle.
Resource Scheduling Optimizer
AI-driven dispatch matches the right technician — by skill, location, parts, and SLA — across thousands of work orders.
IoT-Connected Assets
Stream telemetry from connected equipment, auto-trigger work orders, and shift from reactive break-fix to predictive maintenance.
Work Order Management
Standardized work-order lifecycles with checklists, parts, time tracking, and proof-of-service capture.
Real-Time Location & ETA
Geo-aware dispatch and live ETA updates pushed to customers — fewer "where is my tech?" calls.
Copilot for Field Service
AI summaries, recommended next steps, and auto-drafted work-order notes inside Outlook, Teams, and the technician app.
Inventory & Returns
Trunk stock, transfers, returns, and warranty handling synced with Dynamics 365 Supply Chain.
Partner
Dynamics 365 + Resco for true offline mobile.
Microsoft's out-of-the-box mobile is great when you have signal. Resco is what we add when you don't — basements, ships, tunnels, remote sites. Same data model, configurable forms, real offline.
Resco Mobile
Why we pair Resco with Dynamics 365 Field Service.
True offline-first
Technicians keep working in basements, on rooftops, and in the deepest depots — Resco syncs cleanly when signal returns.
Native iOS, Android, Windows
One configuration, every device. Field crews get a tuned-for-touch experience built on the Dynamics data model.
Inspections & photo capture
Configurable inspection forms, signatures, photos, and barcode scans — captured offline, written back to Dataverse.
Custom mobile workflows
Drag-and-drop Resco Woodford projects we extend with your asset hierarchies, safety steps, and compliance flows.
Resources
Field service, brought to life.
Real patterns from our Dynamics 365 Field Service + Resco rollouts — dispatch boards, mobile workflows, IoT, and customer experience.
100%
Offline
Mobile
Resco offline-first technician app
Configurable work-order checklists, photo capture, signatures, and barcode scans — fully offline on iOS, Android, and Windows, syncing back to Dataverse.
See Resco in action
+22%
First-time fix
Customer experience
Live ETA and self-service tracking
Customer-facing portals on Power Pages with technician ETA, route, and proof-of-service — fewer "where is my tech?" calls and higher CSAT.
Explore the portal
<1 min
Per inspection
Field teams
Inspections, safety, and compliance
Resco Inspections drag-and-drop forms for safety walks, asset audits, and compliance — with photo evidence and offline storage built in.
Inspections playbook
IoT & assets
From break-fix to predictive maintenance
Stream telemetry from connected equipment via Azure IoT and Connected Field Service — auto-trigger work orders before things actually fail.
IoT architecture
Copilot
AI summaries inside Outlook & Teams
Copilot for Field Service drafts work-order notes, summarizes long email threads, and recommends next steps — right where dispatch already lives.
Copilot patterns
What's in the box
A field operations platform, end to end.
From the dispatch board to the technician's tablet, we configure Dynamics 365 Field Service plus Resco to fit how your crews actually work — and your back office actually reports.
Skill-based scheduling and territory modeling
Customer asset hierarchies and service history
Preventive maintenance agreements & contracts
IoT alerts via Azure IoT + Connected Field Service
Customer self-service portal on Power Pages
Resco Mobile + Resco Inspections
Microsoft Remote Assist (HoloLens) integration
Power BI field operations dashboards